About Us

The Susquehanna Valley Chapter is a local chapter of Global HDI. We are a non-profit organization designed to facilitate the sharing of knowledge among IT support professionals. Our chapter was established in February of 2007.

Vision Statement

HDI Susquehanna Valley Chapter strives to be the preferred peer community for like-minded professionals in promoting best practices for the service and support industry.

Mission Statement

HDI Susquehanna Valley Chapter is committed to elevating the standards of excellence within the service and support industry.

Board Members

President

Marie Clark

Marie Clark is an IT Professional with over 15 years of experience in Service Management, Application Support and Project Management. She has successfully turned around failing departments, written proposals for new contracts and managed daily operations to maintain profit margins during difficult economic times. She has a ten-year track record of successful large and small project implementations using the full SDLC process.

Marie is an HDI Certified Help Desk Manager, ITIL Foundations and CompTia A+ with real world experience. Her real passion is people, which allows her to work with all levels of an organization and bring out the best in the people she manages. She enjoys sharing this passion with people she encounters by presenting at events, being a guest lecturer and informally mentoring others.

Marie first joined HDI in 2002. She joined the Executive Board of HDI Philly in 2003 as VP of Membership and subsequently served as President of that chapter. She was elected by her peers to the position of Northeast Regional Director in 2008 and served two successful terms in that role and as part of the Member Advisory Board. She joined the Susquehanna Valley chapter after relocating, eventually joining the Executive Board as VP of Membership. She has served in several roles and is currently chapter President.

 

marie

 

VP of Programs

Travis Horn

Travis brings 13+ years of IT experience providing Support and Service Management.  Travis is currently the Manager of Client Support Services for American Water where he is responsible for managing a geographically dispersed field services team for the Mid-Atlantic Region.  Travis spent the previous 10 years at DST Systems, where he worked his way from a Desktop Support Analyst to a management role.  In this role, Travis was also responsible for fostering client relationship management, and ensuring the on-time delivery of business solutions.  Prior to DST, he was a senior level desktop technician at Summit Health responsible for the support of all IT related systems across three hospitals and over forty outpatient sites.

His passion is being a client advocate for his customers in order to provide top notch customer service.  Travis holds a Bachelor of Science in Information Systems and a Bachelor of Science in Management from Penn State University, as well as a Master of Business Administration degree from Shippensburg University.

VP of Membership

Max Hoffman

Max Hoffman – TEKSystems

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VP of Finance

Barry Boyer

 

VP of Communications

Keith Faulkner

Keith Faulkner has worked in the IT support industry for over 8 years, nearly all of which has been spent with Global Data Consultants where he worked his way up from deskside support, to supervising PC refresh deployments and then to his current role of service desk manager. Keith and his team provide 24/7 IT service and support, in multiple languages, to several enterprise clients with locations around the world. Keith’s focus is on building a cohesive team, providing a positive work environment and focusing on both the quality and continuous improvement of service delivery. He holds a BSBA degree in Management Information Systems from Shippensburg University and is ITIL v3 Foundations certified.

After several years of active HDI membership, Keith joined the board in 2013 as VP of Communications.

 

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VP of Content

Wally Wiscovitch

Wally Wiscovitch TEKSystems

marie

Chapter Advisor

Barry Boyer

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About HDI

A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.