Support Center AgentsThe Susquehanna Valley Chapter of HDI is a non-profit organization designed to facilitate the sharing of information among IT support professionals. Our membership is composed of help desk staff, consultants, technicians, managers, vendors and others who are active in the service and support industry. We draw our members from the Susquehanna Valley area of Pennsylvania.


  • Learn about strategic directions of the customer support industry.
  • Network with other customer support professionals and industry experts
  • Participate in Round Table discussions on important topics
  • Tour other Help Desk facilities
  • Enhance the stature of your customer support call center within your respective organization

Chapter Meetings

Please refer to our homepage for meeting dates and times.  Chapter meetings are typically held the second Thursday of even-numbered months. Meetings usually start at 3:00pm and last for 2 hours. Sign-in is at 2:30pm and is a good time to start networking with your peers. Meetings are held at different host sites in the area. If you are interested in attending a meeting but are not yet a member, please sign-up and attend as our guest to get acquainted with our organization.

How to Join

When you join HDI, you tap into the largest network of support professionals in the world. With a single low price, you get both the benefits of HDI Global and local membership. Membership fees start at just $75.00 a year.

Review the membership levels and join today!

Learn about HDI’s new membership levels

Free 90-day Trial Membership

Not sure if you’re ready to join?  Try out HDI membership for 90 days risk free!  Simply complete this form for a free HDI trial membership. You may also contact HDI at 800-248-5667 to begin your trial.  Please note that you will receive a renewal invoice at the end of the first month of the trial membership.  If you’re happy with the experience and all of the resources HDI membership puts at your fingertips, then simply follow the instructions on the form to enjoy uninterrupted access.  If you’re not fully satisfied at the end of the first month, you’re welcome to try out the remaining two months of your trial.  If you have any questions, feel free to contact HDI at 800-248-5667.

About HDI

A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.